Z2 Physio GmbH

Content of the Pirvacy Statement

In this privacy policy, we inform you about how and for what purposes we collect and process personal data about you when you inquire about our services, apply with us, or use our services.

Controller for Data Processing

Z2PHYSIO is responsible for the data processing described in this privacy policy.

If you have any questions or wish to exercise your data protection rights, please contact us at info@z2physio.ch or write to:

Z2 Physio GmbH
Ringstrasse 14
8600 Dübendorf

Provision of our health services

Data collection in the provision of healthcare services at the practice

In connection with your treatment at our practice, we process general personal data and health data.

On the personal information forms (physical or digital form) for registration as a patient, you provide us with general personal data (namely name and contact details). You also provide information about treating physicians and your insurance. Some of this personal data (patient master data) can also be obtained directly from your insurance card or a database of your insurance.

In the course of providing the service, we process your health data. This includes information about your past or current health condition, your physiotherapy, therapy progress, as well as the use and billing of supplementary health services.

Health data (in the form of text, image, sound, or video) is collected or created by our therapists during examination or treatment at the practice. We also receive health data from physicians who refer you to us or have treated you previously.

Communication with You, Information, and Additional Services

Personal data in regard of communication

If you contact us via email or telephone, provide feedback or inquiries through the feedback form on the website, apply for a position, or register for physiotherapy, consultation, events, or courses, we will collect the information you provide to us.

This may include general personal data such as first name, last name, email address, and telephone number. If we offer online appointment booking, we will collect the personal data you provide to administer the appointment booking.

On our feedback form, you can provide information about the reason for your physiotherapy. The submission of feedback and the provision of health data in this context are always voluntary. If you apply for a position, we will collect your resume and additional information about your qualifications that you submit to us as part of your application dossier.

Appropriation and use of the website and online portal

Use for information purposes

You can visit our website to gather information about Z2PHYSIO and our range of services without disclosing your identity. Like with any connection to a web server, the server on which we host the website and online portal automatically logs and temporarily stores certain technical data. This includes the IP address and operating system of your device, the date and time of usage, and the type of browser used to access the website or online portal.

Use of our online portal

We offer you an online portal ("Patient Portal") to facilitate communication and administration with us. When you fill out a form or register as a user on the online portal, we collect the information you provide to us. This includes general personal data such as name and contact information, as well as personal information that you enter, upload, generate, store, and edit while using the online portal. The disclosure of health-related data in this context is always voluntary. However, not providing health-related data may limit the meaningful use of certain functions.

Web analysis

We use web analytics services (currently Google Analytics) to evaluate the usage of the website and gather information for its optimization. The web analytics services we use collect and store user data using cookies. Before being transmitted to a server outside Switzerland/EU/EWR, the requesting IP addresses are shortened. Therefore, we do not transfer personal data to the providers of web analytics services abroad.

Additionally, we use cookies to analyze the usage of the website and gather information for its optimization.

Annotation regarding the use of Cookies

We use cookies, tags, and similar technologies on the website to provide you with the best possible user experience and to help us improve the website. Cookies are text files that are downloaded to your computer or mobile device when you visit a website or use an app.

Some of the cookies we use are necessary to provide certain functions of the website. Additionally, we use cookies to analyze the usage of the website and gather information for its optimization.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. You can also delete cookies from your device by using the browser's cookie management settings.

Use of our social media company pages

On our company pages on social media, you will find posts about current developments at Z2PHYSIO as well as information about our range of services. The social media platforms collect and analyze usage data, such as the number of visitors and demographic information about the visitors to our company pages.

We receive evaluations generated by the social media platforms based on this data. These evaluations only contain aggregated or otherwise sufficiently anonymized data. Only the respective social media platform can identify you based on the collected usage data. Therefore, please refer to the privacy policies of the respective social media platforms for more information.

Use and optimization of our newsletter

If you are interested in receiving our newsletter, we will collect the information you provide to us. This includes general personal data such as first name, last name, and email address.

You can inform us at any time if you no longer wish to receive our newsletter or any other general information. Please use the unsubscribe link at the end of the newsletter to do so.

Our handling of your personal data and your rights

The purposes for which we process your personal data and on what basis

We primarily process your personal data to inform you about our service offerings and to fulfill our contractual and legal obligations to provide, document, and invoice our services.

Additionally, we process your personal data for the following purposes:

• Responding to your inquiries and communicating with you

• Processing your registration or appointment request

• For training and educational purposes (where we anonymize case studies for non-internal use)

• Responding to and processing job applications

• Evaluation and optimization of our services

• Analysis and optimization of website and online portal usage

• Providing information about new developments from us and offers from us (e.g., via our newsletter; and you can always inform us if you no longer wish to receive such information in the future)

• Optimizing our posts on our social media company pages

• Compliance with legal obligations

• Enforcement of legal claims

As a regulated healthcare service provider, we are legally obligated to document and transparently invoice our services. In order to fulfill the treatment contract with you, we need to process your personal data (including health data). Additionally, we are subject to legal retention obligations. With regard to the other purposes mentioned, we have a legitimate interest in processing your personal data that is commensurate with those purposes. On this basis, we process your personal data to the extent that applicable data protection laws require a legal basis or justification for data processing, either generally or for specific processing activities.

How we store and protect your personal data

We only store your personal data to the extent and as long as necessary to fulfill the purposes described in this privacy policy or to comply with legal obligations. In order to ensure the integrity and confidentiality of your personal data, we take appropriate technical and organizational measures. Based on our risk assessment, we implement access controls, access restrictions, and procedures for regularly reviewing, assessing, and evaluating the effectiveness of these measures.

To whom we may disclose your personal data

We may disclose your personal data to the following recipients or categories of recipients:

• internally to healthcare professionals who provide care and treatment to you in our practice

• doctors or other external healthcare professionals and institutions involved in your treatment (e.g., hospitals)

• your health, accident, or supplementary insurance company.

These data disclosures are necessary for us to provide our services in a professional manner and in accordance with our contractual and legal obligations, as well as to document and bill for the services rendered. Unless you inform us otherwise, we assume that you consent to the exchange of reports and other information regarding your health condition with healthcare professionals involved in your treatment.

We may also disclose your personal data to the following categories of recipients based on legal or contractual obligations, to provide and bill for our services or in your apparent interest: external service providers, if necessary, legal representatives, authorities, and courts.

location where your personal data is processed

We primarily store and process your personal data in Switzerland and the EU. However, for certain additional services, such as newsletters, we may utilize service providers who process your personal data in the United States.

Data transfers to the USA are made based on standard data protection clauses or other valid transfer mechanisms (e.g., necessity for contract performance) that are available under applicable data protection laws. These measures are in place to ensure that your personal data receives an adequate level of protection when transferred to the USA.

Your rights regarding your personal data

You have the following rights regarding your personal data:

• the right to receive information about the personal data we store about you and how we process it

• the right to request the disclosure or transfer of a copy of your personal data in a commonly used format

• the right to rectify your personal data and the right to erasure of your personal data

• the right to object to the processing of your personal data.

Please note that these rights are subject to legal requirements and exceptions. To the extent permitted by law, we may refuse your request to exercise these rights. You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).

How we can change this privacy policy

We may change this privacy policy at any time, especially if we modify our data processing practices or if new regulations become applicable. The version provided on our website at any given time shall apply.

Z2 Physio GmbH
Ringstrasse 14
8600 Dübendorf